Download e-book for kindle: Changing the Conversation: The 17 Principles of Conflict by Dana Caspersen,Carolyn Carlson

By Dana Caspersen,Carolyn Carlson

You cannot swap how folks act in a clash, and sometimes you cannot switch your scenario. yet you could swap what you do.

Changing the dialog is a image, two-colour guide that teaches crucial innovations for resolving clash on your lifestyles. Breaking the method down into 17 easy-to-grasp ideas, it exhibits how one can facilitate listening and conversing, construct priceless discussion and search for methods forward.

Clearly defined, and full of real-life examples and sensible workouts that let you try out the options as you learn, Changing the dialog will assist you to step out of damaging styles, notice new how one can procedure difficulties, create invaluable discussion in tricky occasions, and locate long-lasting options for conflicts.

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Changing the Conversation: The 17 Principles of Conflict Resolution by Dana Caspersen,Carolyn Carlson


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